Showing posts in the category “Inner Self Defense”

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• June 5, 2018
  5Jun2018

  Make That Pit Stop

  

  Race car drivers – make pit stops to go at top speed.  To get top understanding in a conversation — do the same thing.

  Many thanks to Carrol Suzuki (www.listeningbetter.com) for the gift of this post....

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• May 8, 2018
  8May2018

  Get Up and Get a Drink of Water

  

  I learned an emotion management technique from my local paper, in a story about Charles Donald Downing, a centenarian living in York Beach, Maine. 

  He and his wife--his "precious Irene"--were married 78 years. Although Irene died earlier this year at the age of 97, Charles reported they "never had a fight in all those years." I agree it's hard to believe. Their secret is that they made agreements with each other, and one of them was this: whenever a disagreement arose or they got angry, one of them would get up and get a drink of water. Then, after the pause, they would begin again, discuss things, and come to a conclusion on what to do.

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• April 24, 2018
  24Apr2018

  Defusing Customer Disputes: 7 Strategies

  

  Defusing difficult or angry customers calmly and assertively benefits the company, the customer, and the service representative. Managing any difficult situation requires clear communication and intention. You improve with practice. And the rewards, both in terms of personal comfort and bottom line profit, are great. The key lies in your ability to manage yourself so that you can manage and support the customer.

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• December 19, 2017
  19Dec2017

  Don't Take Anything Personally: Three Suggestions

  

  There's no such thing as bad weather, only inappropriate clothing.

  When I ask workshop participants and coaching clients what they're hoping to gain from our work together and we begin to write down goals, they often say they want to learn how not to take the conflict personally. It's a very common theme.

  I look at this a lot, because I want that, too. In Don Miguel Ruiz's insightful book, The Four Agreements, one of the agreements he suggests we make with ourselves to have a happier life is just this: "Don't Take Things Personally."

  Benjamin Zander, author, motivational speaker, and conductor of the Boston Philharmonic, often quotes his father as saying, "There is no such thing as bad weather, only inappropriate clothing."

  I live in New Hampshire where winter can make each day a challenge. And, especially when I have to travel in snow and ice, I can even take the weather personally! 

  So how to we actually do it--not take things personally?

   

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• December 9, 2017
  9Dec2017

  This Little Light

  

  I decided to listen to my own CD yesterday. Driving home from a long distance errand, I put the disk in and was surprised at how it calmed me down and lifted me up--support I needed in that moment. 

  I wrote This Little Light: The Gift of Christmas a couple of years ago, and I hadn't listened to it in quite some time. In addition to my work as a conflict and communication skills trainer, I'm also a singer, and holiday carols are some of my favorite songs to sing. And, I like to write. So I combined these two loves in This Little Light--stories and songs of the season...

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• December 5, 2017
  5Dec2017

  The Power and Presence of Forgiveness: Letting Go

  

  
  Such a big topic, isn’t it? Forgiveness? 

  I’ve written about it in various contexts before, and it came up again recently. A subscriber wrote about "a family situation where there has been a lot of hurt," tracing back to growing up without learning how to share feelings or manage conflict well. He asked me for advice on how to practice forgiveness and offer an apology when they might not be reciprocated.

  "I know that I've hurt them, too," he said. "But I'm not sure how to forgive when I haven't received an apology. And I don't want to appear to be the one giving in, though I know that's not the most sacred approach."

  I was touched by the writer's honesty and grabbed once again by the questions surrounding forgiveness. When I think of forgiving my own difficult people, I have similar questions...

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• November 21, 2017
  21Nov2017

  Thankful: A Ki Moment at Portsmouth Harbor

  

  My early morning walk takes me by the waterfront in Portsmouth, NH, where I live. I see the sun rising over the fast-flowing Piscataqua River and the fishing boats moored nearby. I feel the cool autumn breeze and hear the seagulls calling to each other.

  I have my headphones on, listening to an audiobook. It's a good story, and the audio takes me away from where I am in time and space. I lose my sense of place, and pretty soon I no longer see the harbor, feel the breeze, or hear the gulls.

  But.... this particular morning the sunrise over the harbor pushes its way into my consciousness: Stop! Take those headphones off! Look, listen, feel. Be. Be present to the awesomeness of this moment.

  And I had to take the headphones off. It was an exciting chapter, too!

  I watched myself make the decision to stop, take them off and look around...

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• October 10, 2017
  10Oct2017

  Center As You Enter: Creating Centering Practices That Stick

  

  I open my eyes. Morning.

  Quiet time. Meditation.

  I  relish this moment. Yes, there is much to do. The difficult conversation ahead. The pile of work sitting on my desk and on my mind. The emails to return. The seminar to design. Do I have time?

  Yes. I will make time. I will sit quietly and do nothing. Nothing except to notice the breath coming in and going out of my body. The thoughts, the physical awareness, the birds chirping outside my window. All coming and going, like the breath.

  Wendy Palmer, a teacher of aikido and leadership presence categorizes the many ways to practice centering into three areas: committed practice, ritual practice, and spontaneous practice.

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• September 26, 2017
  26Sep2017

  The Language of Centering

  

  The driver cut me off without warning. We almost collided. My pulse accelerated, my adrenaline pumped, my anger went from 0 to 60 in less than a second.

  I breathe in, exhale, and choose to center. At first I'm only about 20 percent centered. I keep breathing. 30%. I think: what rational explanation would allow for that driver to do what he did? 40%. More breathing. 50%. Smile to myself--everything’s okay. No damage done. 75%. It’s over, without me doing anything I’ll regret later. Life is good. 100%.

  The language and practice of centering is one in which some people are fairly fluent. Yet even those who understand the concept are often unsure exactly how to get there on purpose.

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• August 28, 2017
  28Aug2017

  Centered in Center Field

  

  
  When Mihaly Csikszentmihalyi, the pioneer of positive psychology, writes about the "flow" state, he describes it as a quality of being, with certain traits:

  • Challenges are higher than average.
  • Skills are higher than average.
  • You're doing what you really like to do and are completely involved.
  • You have clarity; you know what needs to be done and how well you're doing.
  • A feeling of serenity; going beyond the bounds of the ego.
  • Timelessness; totally focused on the present; time disappears.

  This pretty much describes how it was on July 31, New Hampshire Day at Fenway Park, when I was invited to sing the National Anthem at a Boston Red Sox game. I was honored to be in this position. And I knew it was going to be a test of sorts and an opportunity to practice what I teach....

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