Showing posts in the category “Communication”

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• October 22, 2019
  22Oct2019

  Working On Yourself Alone: A Metaskill for Difficult Conversations

  

  I had to have a difficult conversation. I was invited to deliver a training for the organizational development team at a large U.S. tech company. At the last minute the company said they wanted one of their facilitators to partner with me. I was already at the site, and I could see they wanted to give this person (let's call him Max) some experience, and I said OK.

  I explained to Max how to follow my lead. I indicated where he could be of assistance, and asked him to otherwise be an observer of the group. Things went well for a while, but soon Max began to add content, most of which seemed designed to show his expertise but wasn't relevant. When I asked a question of the group, Max spoke instead, taking a "front of the room" position and expanding on the topic.

  At the break I decided to talk with Max. I should tell you first that confronting people is not my favorite thing. My default style in conflict is to accommodate. But there was a job to do here, a group experience at stake, and objectives to be met. A strong purpose to protect the training experience propelled me to speak....

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• September 24, 2019
  24Sep2019

  Self-Awareness Primer: What It Is. How to Get It.

  

  Occasionally I enjoy sharing posts by other writers--personal favorites by fellow coaches and leadership consultants like Joe Dunn, the author of today's post on self-awareness.

  Self-Awareness Primer: What It Is. How to Get It.

  by Joe Dunn

  We know it when we see it. We say “she’s highly self-aware,” and we mean it as a compliment. We mean that person is able to take criticism, correct her mistakes and learn as she goes. We can work with that person, tell her what we think and expect a reasonable response.

  Being self-aware is a strength. It’s a foundation for authenticity, for communication, for decision and for leadership. It’s also something that can be simply defined, learned and practiced...

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• September 10, 2019
  10Sep2019

  How to Influence the Way People Act During Conflict

  

  I was delighted when my friend Tammy Lenski agreed to let me reprint her post on "How to influence the way people act during conflict" because I think everyone should read it. I'm fond of saying we have more power than we think, and Tammy's well-researched article on behavioral confirmation reinforces this point. Tammy is a conflict resolution strategist, teacher, author, and mediator, which is why her post ends with "Two special notes for mediators". 

  Tammy's website--tammylenski.com--is full of skills for communication and the self-mastery needed to transform conflict into opportunities for relationship building. You can also read Tammy's original post and subscribe to her podcasts.
   

  How to influence the way people act during conflict

  If you believe someone is aggressive, could they behave more aggressively with you than with others? If someone believes you are a hostile person, are you likely to act more hostile when you interact with them? It’s called behavioral confirmation and if you’re interested in your own or others’ conflict behavior, it’s worth understanding.

  ~ Tammy Lenski

  
  A man gets on an elevator with his dog. At the next floor, a second man gets on the elevator, scowls at the dog, and says angrily, “Dogs don’t belong in this building!” The dog growls at the man.

  Several floors later, the annoyed man exits the elevator and a third man gets on. He smiles at the dog and says enthusiastically, “You are such a cute fellow!” The dog wags his tail happily at the man.

  So where does the problem lie? Is the dog a “difficult dog”? ...

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• August 27, 2019
  27Aug2019

  Circles and Sides

  

  It seems like everything is ‘sides’ these days. Which side are you on? That’s all we want to know, isn’t it? It tells us everything we need--to pigeonhole, to categorize, to finish or continue our thought. After all, if you’re not on my side, why should I talk to you? Should I even like you? As I watch the nightly news and browse social media, it would appear not.

  And yet, there are many sides, aren’t there? So many more than two. Consider a circle: walk in any direction and you return to where you began. There are no sides to a circle, just round and round. Go left and you come back to the right; go right and you eventually come back to the left. In fact, left and right aren't even different sides, they meet in the middle.

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• August 13, 2019
  13Aug2019

  Power Plays: How to Regain Power In Difficult Situations

  

  All meaningful and lasting change begins on the inside.

  – Martin Luther

  I've been reading the first book I wrote in 2006, Unlikely Teachers: Finding the Hidden Gifts in Daily Conflict, looking for a story to help you regain power in difficult situations. I'd forgotten that the book is peppered with anecdotes from students who tell their own stories about regaining perspective in difficult situations. It was fun to rediscover this feature of Unlikely Teachers, because that's what the book is about--the teacher hidden in the difficulty. The difficulty is the teacher.

  So...instead of sharing one story, I'd like to share four that struck a chord for me. The chord is one I play often and that you are probably familiar with, and one we all forget all the time...

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• July 30, 2019
  30Jul2019

  How to Rebuild a Damaged Work Relationship

  

  A friend and colleague asked for some advice about rebuilding her relationship with a coworker. The relationship used to be easy. The two worked well together, laughed often, and accomplished their department's goals cooperatively.

  When a change of leadership in the organization caused a realignment of roles, my friend Mary and her coworker Sarah (not their real names) got out of synch. Sarah's responsibilities with the new leader increased, which reduced her availability to support Mary. Trying to make things work, Mary stayed curious and open-minded about the change, asking for help when needed. Both the new leader and Sarah seemed to hear when Mary expressed her need for support, but nothing changed. Mary ended up finding other ways to get the department's work done, usually by staying late and working weekends.

  Mary also thought she noticed a change in Sarah's attitude--from friendly conversation to terse replies, minimal eye contact and limited connection. Trust eroded, and gradually they stopped talking unless it was absolutely necessary.

  As you might imagine, Mary began to dream up stories and interpretations for Sarah's changed behavior. I suggested Mary invite Sarah out for a cup of coffee, lunch, or a sweet and talk about the relationship. Mary emailed me asking how to begin the conversation. I thought my answers might be helpful to anyone in this situation, and Mary gave me permission to share her story and my thoughts...

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• July 16, 2019
  16Jul2019

  Interesting Times: When Disagreement Is Good

  

  
  "May you live in interesting times".

  This ancient curse, of unknown origin, speaks to the fact that the "uninteresting" times are generally quiet and peaceful, with not a lot going on. And the "interesting times" are often fraught with anxiety.  At best.

  The curse comes to mind a lot lately. One of those "interesting times" happened recently when a local teenager wore a T-shirt with a political slogan on it to a school patriotic day. What was most interesting to me was not that the principal asked her to change the shirt or cover the slogan, but rather the behavior of the girl’s parents. Instead of reacting with rage or self-righteousness, as we’ve come to expect these days in such circumstances, they responded with civility, reason, and respect...

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• July 2, 2019
  2Jul2019

  Another Lesson at The Pool: Being a Good Neighbor

  

  I'm a swimmer. Not a competitve one, but one who enjoys getting in the water for 30-45 minutes each morning to center myself and begin the day. I usually swim between 6:30 and 7:30 am. It's a busy pool at that time, and I often run into "unlikely teacher" lane partners--which I've written about in the past.

  I've been swimming at my pool for almost 40 years (since it opened), and I can get territorial. I have a favorite lane, which I think of as "my lane" (I know, I'm not proud of this, just telling it like it is). And I think new members should familiarize themselves with pool rules about circle swimming, showering, and the lanes designated for faster swimmers, leisure swimmers and so on. So I see myself as an elder at my pool, if you will, and do my best to respectfully enforce some of the etiquette. But today I received a well-timed and delivered etiquette lesson from Sam (not his real name), who didn't even know he was teaching.

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• June 18, 2019
  18Jun2019

  Two Steps, One Breath

  

  One of my coaching clients attends a weekly meditation class. We were talking about ways to return to center when we get triggered, and he shared a motto from the class--Two Steps, One Breath. In other words, feel your feet on the ground, and breathe.

  The motto came in handy during a challenging meeting the client had in which I was an observer...

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• June 4, 2019
  4Jun2019

  Listening When It's Not Easy

  

  Many of my posts in the past few months have been focused on my new book, Turn Enemies Into Allies: The Art of Peace in the Workplace. The four phase model starts with managing yourself, making sure your mindset and emotions are centered and purposeful, before engaging others. An integral part of managing yourself is the practice of active, aligned listening, sometimes when it's not easy. And I realized recently just how long I've been making this point.

  I had the occasion to re-read my first book, Unlikely Teachers: Finding the Hidden Gifts in Daily Conflict last month. One of the stories--"Listening When It's Not Easy"--gave me pause. Because it's about listening when it's not easy to do so, I found it as relevant to our current cultural landscape as it was when I wrote it in 2006, maybe moreso. The story is about a conflict that arose as I was leading a workshop back in the day, and how I practiced metaphorical aikido by managing myself in order to manage what was coming at me....

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