Ki Moments Blog

Support for life’s “key” moments.

Showing posts with the tag “Getting Your Point Across”

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  • April 24, 2018

    Defusing Customer Disputes: 7 Strategies

    Defusing Customer Disputes: 7 Strategies

    Defusing difficult or angry customers calmly and assertively benefits the company, the customer, and the service representative. Managing any difficult situation requires clear communication and intention. You improve with practice. And the rewards, both in terms of personal comfort and bottom line profit, are great. The key lies in your ability to manage yourself so that you can manage and support the customer.

  • April 3, 2012

    The Art of Persuasion: Tips for Getting Your Point Across When No One Is Listening

    If advocating is all you do, you will have few listeners. They’ll get tired or bored. If, on the other hand, you are a skilled listener, people will flock to you. And they will listen back. The most useful strategy for being heard is to educate.

  • August 1, 2006

    Ki Moments August 2006

    To listen without judgment is an amazingly powerful skill, even more powerful when you don’t agree with the speaker. Observe what happens when you find this power.

  • July 1, 2006

    Ki Moments July 2006

    As Martha Graham suggests, find the vitality, the life force, and the energy that is your voice. With practice, it will become powerful and effortless.