Plus-Delta: Look for the Good
They sat at the table, preparing for a phone call with their website designer. One by one, they enumerated all the problems with the site so as not to forget anything. The team member taking notes sat back for a minute and thought about the site as a whole. She visualized the new site, and saw there was a lot that was right about it. She asked the group if they thought so, too, and invited some feedback on what was working. There were quite a few things.
The mood of the gathering changed and became more appreciative. People were smiling instead of frowning.
