Support for life’s “key” moments.
Defusing difficult or angry customers calmly and assertively benefits the company, the customer, and the service representative. Managing any difficult situation requires clear communication and intention. You improve with practice. And the rewards, both in terms of personal comfort and bottom line profit, are great. The key lies in your ability to manage yourself so that you can manage and support the customer.
The Power & Presence site is designed to help the reader discover answers, skills, and methods to resolve conflict, build relationships, and become a more powerful and present human being. Judy Ringer is the author.
Aikido is the metaphor we use to help you be more intentional with your ki, communicate purposefully, and create your life and work from center.
Ki (pronounced “key”) is Japanese for universal energy; it’s the central syllable in Aikido, which is often translated as “the way of blending with energy”.
This is an educational website with many free resources.
Enjoy!