I keep two little pieces of paper taped to the telephone in my office. One says “Center,” the other “Breathe.” These two reminders were facing me as I picked up the handset to call the customer service department of a nationally recognized banking institution.
The title of my book, Turn Enemies Into Allies: The Art of Peace in the Workplace, says it all. Through interactive presentations and individual coaching, I’ll help you transform conflict by changing your relationship to it. Aikido is the metaphor we’ll use to become more intentional and less reactive, to communicate directly and respectfully, and to create your life and work on purpose.