Ki Moments Blog

Support for life’s “key” moments.

February 16, 2016

Being Heard in Difficult Conversations

Being Heard in Difficult Conversations


I've written extensively on how to hold difficult conversations and manage conflict in the workplace--which you can find in my blog posts and on the Resources/Articles page of my website.

Most often downloaded are:

I recently read another great post on being heard in difficult conversations on the Harvard Business Review blog, called: "How to Make Sure You’re Heard in a Difficult Conversation," by Amy Gallo


Basic Principles

While the basic principles for effectively holding difficult conversations are fairly consistent in the literature...

  • Center yourself: Stay calm and manage your emotions
  • Know your purpose for the conversation
  • Be curious: cultivate a mindset of inquiry
  • Acknowledge positive intention
  • Advocate without blame: Use sentences that start with "I" instead of "You"
  • Collaborate to build sustainable solutions

...Amy writes in skill-building, practical language, offering her own awareness tips and strategic phrases on managing various workplace conflicts. I hope you'll also check out her post on "How to Deal with a Passive-Aggressive Colleague" -- a common question in my workshops. I found her thoughts on how to get help and protect yourself in extreme situations particularly useful.

public-workshop-difficult-conversationsPractice is the name of the game. And I'll be offering a public workshop on the topic -- We Have to Talk: A Step-by-Step Workshop for Holding Difficult Conversations Well -- on April 13, in Portsmouth, NH.  Come and join others in discovering the power you already have.

Hope to see you there!

Let’s discuss this post in the comments

Note: you don’t need to “log in” or “sign up” to comment. Simply enter your comment, then under the “sign up with Disqus” field enter your name. Then enter your email address and click the checkbox (that will appear) with the label “I’d rather comment as a guest.”