One of the most interesting things about my work is that I teach skills everyone already knows. If you've been in a workshop with me, you know this to be true and you've even heard me say it.
We know we want to be centered and in control of our emotions in difficult moments. We know that putting ourselves in a mindset of inquiry is also really useful. And when I ask, "What would you like to say to this person so that they understand your positive intention?" coaching clients are usually clear, composed, and thoughtful in their message. We also know that putting ourselves in the customer/client/coworker/family member's place and seeing their perspective can absolutely turn a difficult situation around.