I’ve seen in my work the difficulty leaders and managers have dealing with personality conflicts between employees. In workshops and coaching, leaders most often tell me they want to:
- help employees get along better.
- skillfully address disagreements between coworkers.
- model the conflict skills they want for their team.
Recently, Ki Moments began a series, The Manager as Mediator, designed to help leaders address organizational and personality conflict involving coworkers, management, and leadership teams. As a coaching intervention, the 5-step model offers a step-by-step process for developing skills in yourself and the people you support.
We’ve offered an introduction and posts on:
Step #1: First Manage You
Step #2: Measure and Gain Commitment
Step #3: Meet Individually First
This post focuses on Step #4: Build and Teach Conflict and Communication Skills.