Defusing Anger: Using Non-Verbal Communication Constructively
In a recent workshop with a highly-respected engineering firm, the HR director asked if I had any suggestions about defusing employees who come to her “hot under the collar.” This is what I suggested…









Ki (pronounced “key”) is Japanese for universal energy or life force; it’s the symbol I use as my logo. Ki Moments are those moments in which you are fully aware of your life force and your ability to influence your environment. Ki Moments hold challenge and opportunity. How you handle them is what makes life interesting and powerful.