What makes difficult conversations so challenging?

We Have to Talk: Holding Difficult Conversations

What makes difficult conversations so challenging? How can you use words to involve, problem-solve, and motivate? And what attitudes and behaviors can be developed to improve the process?

This skill-based training introduces strategies for dealing with tough topics, sharing difficult information, and managing interpersonal communication through inquiry, advocacy, and acknowledgment.

You’ll practice mental, behavioral and verbal skills to feel more confident expressing yourself, understanding others, and transforming stressful conversations into learning conversations.


To identify and practice key dialogue and behavior skills necessary for effective and purposeful communication.


  • Understand best practices for holding difficult conversations.
  • Practice behavioral and verbal conversation skills.
  • Apply understanding and skills to real life scenarios.
  • Walk away prepared to hold one difficult conversation.

Learning material drawn from:

Difficult Conversations, Stone, Patton and Heen
Crucial Conversations, Patterson, Grenny, McMillan, and Switzler
Unlikely Teachers: Finding the Hidden Gifts in Daily Conflict, Judy Ringer