Recently a reader sent me a question after reading my “Checklist for Difficult Conversations” at JudyRinger.com. She described a difficult conversation in which her daughter said some things that were hard for her to hear. Afterwards Mom was struggling not to take her daughter’s remarks personally and asked for advice and maybe some tools to help her respond and not make things worse.
The following is how I replied to Mom. Since most of us have similar goals to hold conversations that are useful, to not take tough comments personally, and to stay grounded in purpose, I’m sharing my reply more broadly.