Carrol Suzuki is an online friend, colleague, and teacher. Her posts always inspire me to be a better listener, and her "Listening Better" website is a guide and instruction manual for how to do just that.
Carrol is recognized as one of North America's premier business and workplace listening coaches, facilitators and specialists, and her writing is terrific and to the point. I love how much she says with so few words. I've passed along her nuggets before, and here's another for your learning pleasure.... (Thank you, Carrol!).