Ki Moments Blog

Support for life’s “key” moments.

Showing posts with the tag “Defusing Conflict”

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  • March 12, 2019

    Resolving Coworker Conflict: Work Individually First

    Resolving Coworker Conflict: Work Individually First

    "When co-workers can't get along, should I work with them individually or bring them together?" This is a question managers, supervisors and HR professionals deal with frequently.

    Time pressures and the need to resolve the problem encourage us to get the parties together right away and help them talk things through. And while this strategy is tempting, it often makes matters worse, because the parties don’t yet have the skills or perspective they need to be open to any view but their own.

    Each individual pushes to have their perspective acknowledged. No one listens. Emotions run high. And the problem escalates. This is especially true if the conflict has a long history. Each party has fine-tuned their narrative about why the other person is the problem....