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Welcome to June's Ki Moments, and thank you for subscribing. You might want to know:
Ever make a conflict mistake? No, I'm sure
you haven't. Neither have I. Hope you enjoy this
month's feature.  Judy Ringer
One of the questions I receive most often is what do I do when I've "blown it?" As one good friend said: "I forgot all the great ways I know to address a conflict. I reprimanded an employee by basically attacking her character. I did apologize and, thankfully, she is not quitting. But things feel awkward, and I'm wondering if there's something I can do to help the situation besides apologize." First, this person did just the right thing--she apologized, and without delay. It's important to remember that we all react occasionally in ways we think better of later. Once you apologize, give it time. Continue to center, breathe, smile, and treat the employee with respect. In addition, hold the vision that with time your relationship will be back on track. Visualize how you want the relationship to look as you continue to work together, and begin acting on that vision in your daily communication. Think of a physical wound--it takes time to heal. While it's healing, you treat the wound gently, keep it clean, maybe smooth some cream on it to help the healing process. It's the same with healing a relationship. Keep your communication clean, gentle, and yet honest and direct. Say hello, how's it going? Treat her as you would under normal circumstances, yet with the awareness of what did occur. You don't pretend the conflict never happened, but you don't have to abase yourself either. Finally, remember that rebuilding the relationship is not up to you alone. You have a part in it, and so does she. You cannot do her part for her; you can only do yours. If you give the employee room, she will find her way back to the strong connection that once existed.
My June 22, Powerful Presentations workshop sold out! So I've scheduled another one for Tuesday, June 27, at Pease Tradeport in Portsmouth, NH. My co-trainer is Susan Losapio, assistant professor at Southern New Hampshire University, and she and I have a great time with this program. Our goal is to help you acquire the tools to give clear, effective, and compelling presentations with increased confidence and presence. The program is interactive, experiential, and fun. Participants are amazed that the day goes by so quickly. The cost is $145.00, and lunch, videotape, and learning materials are included. Questions?
Many of the principles reflected in Ki Moments come from aikido, the Japanese martial art that teaches self-defense through the redirection of energy. If you're interested in learning aikido, Portsmouth Aikido is an ongoing martial arts school located at the Seacoast Family Y in Portsmouth. Classes are held on Tuesdays and Thursdays at 7:45 p.m., Fridays at 6:45 p.m., and Sundays at 1:00 and 2:15 p.m. You can stop by anytime and watch a class. The next Aikido Beginner Class will start July 9. The six-week course will run through August 13, from 1:00 to 2:00 p.m. each Sunday. The cost is $65.00 per person for the course and includes a Portsmouth Aikido t-shirt. Anyone aged 12 or older is welcome.
Judy Ringer Judy Ringer is Founder of Power & Presence Training, a Portsmouth, NH company specializing in unique workshops to help you and your organization manage conflict, communicate effectively, and co-create a more positive work environment. E-mail Judy at judy@judyringer.com for a free initial meeting to discuss your training needs. Ki (from Ai-ki-do) is Japanese for life energy. Ki Moments is a complimentary monthly "e-zine" with tips and how-to articles to help you manage the key moments in your life. If you enjoy our news and stories, feel free to share them with friends or colleagues. Use our "FORWARD" link below to pass it along with our thanks!
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