Mon, January 12 8:00am
Resolving Conflict Respectfully
Location: University of NH; Durham, NH
What does it take to lead a high-performing team, juggle work and life pressures,and manage the various curve balls thrown our way each day? How do you guide the energy of conflict, communicate purposefully, and maintain balance?
In this active and interactive workshop, you will gain awareness of
ineffective habits and learn to replace them with responsive, intentional ones. You will also practice centered communication by staying relaxed and focused on what you really want.
Tue, January 20 8:00am
Managing Difficult Conversations in the Workplace
Location: Saint-Gobain R&D; Northboro, MA
Are you concerned about a conversation with an employee, co-worker or superior? What makes certain types of communication more challenging? How can you use words to involve, problem-solve, and motivate? And why do others sometimes miss our best efforts at communication?
Based on well-recognized texts and practices in the field of effective communication, this skill-based training introduces strategies for dealing with tough topics, sharing difficult information, and managing interpersonal communication through inquiry, advocacy and acknowledgement.
You'll practice mental, behavioral and verbal skills to help you feel more confident expressing yourself, understanding others, and being heard, while bringing together several important leadership competencies around intentional communication.