I always look forward to hearing from Carrol Suzuki. Carrol is principal of Suzuki & Associates - The Business of Listening - and a premier listening coach, serving business leaders across North America.
As Carrol says:
Listening is an endangered skill in today's quick-bytes, hurry-up world. Although listening is one of the most neglected business skills, it's possibly the most vital.
Her newsletters offer brief golden nuggets on critical listening skills, like her current post on acknowledgement, or as Carrol puts it: highlighting, underlining, and amplifying the speaker's words so that they know you heard them.
I share her most recent newsletter in this issue of Ki Moments. Enjoy!